Twitter can be your Best Friend when Traveling

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There was a great article recently in Conde Nast Traveler which revealed how TWITTER can be your best friend when traveling.  Take for instance American Airlines.   A consumers luggage was lost. The traveler  was in Quito Ecuador and she could not get assistance from the airport – allegedly they had no lost luggage system.  The traveler tweeted  AA  and  her luggage was located quickly.

Airlines and Hotels DO NOT want bad publicity. And they have discovered that an angry tweet can be very damaging. They want to fix it fast.

Want to switch flights?  Don’t try to call by phone and don’t stand in lines – TWEET the airlines with your request. Most airlines are happy to put you on standby.

Have a dirty hotel room and the front desk says, “Sorry, we are sold out.”  TWEET  photos of the dirty room, and just see how fast they react to make things right!

@AmericanAir

@AVIS

@ChoiceHotels

@DeltaAssist

@HyattConcierge

@Marriott

@SheratonHotels

@United

@WaldorfAstoria

@WHotels

 

 

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